Thunderhead Innovate 2011 – A look back at London before we do it again in New York

Glen Manchester, Thunderhead CEO, during the opening address at Innovate London

A big thank you to our customers and partners who took part in Innovate London. We hope you got as much out of it as we did, and we’re already looking forward to doing it all again in New York later this month.

Simon Tindal, global director of solutions architects demonstrates Thunderhead NOW to Innovate London attendees

The London agenda included accounts from two of our customers who discussed their own experiences of integrating and using Thunderhead NOW to manage their customer communications, as well as presentations from our executive and professional services team who painted a picture of where Thunderhead is heading. However, the day was also about helping our customers learn what else the current product can do for them, so our product development team shared demos of the latest enhancements to the software platform to help attendees understand how NOW is evolving, and how to evolve their use of it.

British Olympic Gold Medallist Ben Hunt-Davis discussing his presentation with Jamie MacGregor, Senior Analyst Insurance, Celent

We would also like to offer our sincere thanks to British Gold Medallist Ben Hunt-Daviswho gave an inspirational (and very amusing in places) keynote address offering a candid insight into why being brave enough to do things differently will “make the boat go faster” and ultimately pay dividends.

As I’ve said before, Thunderhead understands the pressure large enterprises are under. We recognise that weakened customer relationships, increased customer promiscuity and resistance to revenue pull, demand for immediate customer service, compliance pressures and having to keep up with mobile and social platforms are combining to create a complex environment for managing the process of customer communications, let alone driving any value out of them. We recognise that legacy document output systems are not able to meet the expectations of today’s consumers and have made the business of modernising customer communications systems, our business.

Attendees take their seats at one of our roundtable discussions

That’s why I’d like to reiterate a point I made recently and say: Working together, we can develop a roadmap that will guide our customers to nurture more profitable, longer lasting customer relationships.

Can’t wait to share that with the group in New York!