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Posts from the ‘Customer Engagement’ Category

0December 14, 2011New look, same values

0November 28, 2011Anti-defection or retention? You decide (before your customers decide for you)

0November 15, 2011Aloha, customer satisfaction

0November 10, 2011Whatever you do, don’t assume anything

0October 21, 2011Thunderhead Innovate 2011 – Closing out the global event series in New York

0October 12, 2011Thunderhead Innovate 2011 – A look back at London before we do it again in New York

0September 23, 2011Thunderhead Innovate 2011 – I can’t believe it’s a year since the last one

0September 15, 2011Don’t want to say “I told you so”, but…

1September 14, 2011Mr Hirsch, will you rate your recent transaction?

0August 17, 2011New thinking on customer experience and brand building (in 140 characters)