Posts by Malcolm Locke
Top Posts
- New look, same values
- Anti-defection or retention? You decide (before your customers decide for you)
- Aloha, customer satisfaction
- Whatever you do, don't assume anything
- Thunderhead Innovate 2011 – Closing out the global event series in New York
- Thunderhead Innovate 2011 – A look back at London before we do it again in New York
- Steve Jobs, the man who put customers first
- Thunderhead Innovate 2011 – I can’t believe it’s a year since the last one
- Forrester Research ranks Thunderhead highest in multi-channel support: Good news for us, good for our customers
- Don't want to say "I told you so", but...
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Innovation from Thunderhead 